Please read our Returns & Exchanges Policy carefully before making your purchase. If you have any questions, please contact us at hello@fedisbest.co.za and we will gladly assist.
At Fed is Best, we take enormous pride in the quality, safety, and reputation of the products we stock. Due to the nature of many of our products — particularly infant feeding, hygiene, maternity, and personal-use items — returns and exchanges are handled carefully and in accordance with health regulations, supplier policies, and the Consumer Protection Act (CPA).
If you wish to request a return, exchange, or report a problem with your order, you must contact us within the following timeframes:
• Incorrect item received, damaged on delivery, shortages, or missing parts: within 24 hours of delivery
• Change-of-mind returns: within 7 days of delivery
• Defective product claims: within 6 months of delivery, subject to supplier/manufacturer assessment processes
All return requests must be submitted in writing to hello@fedisbest.co.za and include:
• Your order number
• Product name(s)
• Reason for return/request
• Supporting photographs or videos where applicable
All returns are subject to pre-approval on a case-by-case basis.
To qualify for an approved return where applicable:
Fed is Best reserves the right to refuse returns where:
Due to health, hygiene, and safety considerations relating to infant and personal-use products, certain items may not be eligible for return once opened, used, assembled, sterilised, washed, or activated unless a verified manufacturing defect is confirmed.
This includes, but is not limited to:
• Breast pumps and pump parts
• Bottle feeding products
• Sterilising and warming appliances
• Teethers, feeding accessories, and pacifiers
• Maternity and personal care products
• Sale items and gift cards
Reduced/sale items are final sale and are not eligible for return or exchange unless defective in terms of the CPA.
Fed is Best PTY LTD acts as the retailer of the products sold on our website and is not the manufacturer, importer, authorised repair centre, or technical assessment provider for the majority of brands stocked.
While we will always gladly assist customers in facilitating warranty claims, product assessments, replacements, or manufacturer communication processes, all product faults, warranty claims, technical assessments, and defect determinations remain subject to the policies, procedures, findings, and approval of the relevant manufacturer, supplier, importer, or authorised South African distributor.
Fed is Best PTY LTD is not qualified or authorised to make technical diagnoses, performance determinations, manufacturing assessments, safety certifications, or defect rulings on behalf of any manufacturer or distributor.
Where a customer reports a product fault, defect, performance concern, or operational issue, the product may need to be collected and submitted to the relevant supplier, importer, manufacturer, or authorised service provider for inspection and assessment before any replacement, repair, refund, credit, or warranty resolution can be approved.
Please note:
• Product performance may vary depending on usage conditions, maintenance, setup, environmental factors, compatibility, and adherence to manufacturer instructions
• A customer concern or dissatisfaction does not automatically constitute a manufacturing defect
• Products will not be considered defective where issues arise from misuse, improper maintenance, incorrect setup, normal wear and tear, accidental damage, unauthorised modification, improper cleaning, mineral build-up, environmental factors, or failure to follow manufacturer guidelines
• Assessment timeframes are dependent on the relevant supplier or manufacturer and may vary accordingly
Fed is Best will remain in communication throughout the process and make every reasonable effort to assist in facilitating a fair and prompt resolution.
If a product is believed to be defective, the item may be collected for technical assessment by the relevant supplier, distributor, importer, or manufacturer.
A product will not be regarded as defective where:
• There is no manufacturing fault identified
• The issue results from normal wear and tear
• The product has not been used according to instructions
• The product has been altered, modified, or repaired by an unauthorised party
• Damage has resulted from misuse, accidental damage, improper cleaning, electrical surges, environmental conditions, or improper storage
• The product is functioning within manufacturer specifications and intended operational parameters
Where a defect is confirmed following assessment, the supplier/manufacturer will advise on the appropriate resolution, which may include repair, replacement, supplier credit, or refund in accordance with the CPA and supplier warranty terms.
Approved returns may be collected by our nominated courier partner.
Please note:
• Customers may be responsible for return shipping fees unless the return relates to a confirmed defect or incorrect item supplied
• A handling/restocking fee of up to 10% may apply on approved non-defective returns
• Original shipping fees are non-refundable
• If your order originally qualified for free shipping, the original shipping cost may be deducted from the refund amount
Fed is Best reserves the right to deduct reasonable courier, collection, banking, handling, or restocking costs where applicable and legally permissible.
Once an approved return has been received and inspected, we will notify you of the outcome.
If approved:
• Refunds will be processed to the original payment method where applicable
• Processing times may vary depending on your bank or payment provider
• Store credits may alternatively be issued where agreed
Please allow up to 10 working days for refunds to reflect.
Please inspect your order immediately upon delivery.
Any shortages, damages, incorrect items, or missing components must be reported in writing within 24 hours of delivery together with clear photographs of:
• The outer packaging
• Shipping label
• Internal packaging
• The product itself
Failure to report transit-related issues within this timeframe may affect our ability to process claims with the courier or supplier.
Nothing contained within this policy is intended to limit or exclude any rights afforded to consumers under the Consumer Protection Act, No. 68 of 2008.
Fed is Best reserves the right to amend this policy at any time without prior notice.
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